Creation Date : 18 September 2016
Name : Casual Customer
Type : Colorless
Attack 1 : Asking for discounts
Your customers have found a better offer somewhere else. You will need to come up with a more attractive commercial offer.
Attack 2 : Complaining about you
The casual customer has experienced an inferior level of service from CWS-Boco and is spreading his dissatisfaction to the wider customer base. He is about to churn.